What If My Order Shows as Delivered But is Missing?
There are a few steps you can take, better within 24 hours after your item shows as delivered:
- Confirm your shipping address.
- Check mailbox and other entrances to your home.
- Check if someone else from your household or a neighbor accepted the package.
- Check around your home for delivery attempt notice.
- Contact the carrier (FedEx, UPS, etc.) with your tracking number to start a claim.
- Sometimes carriers communicate delivery prior to arrival, so we suggest waiting 24 hours.
If it has been 24 hours or more since the delivery notification and you still haven't received the product, please contact our customer service and provide the claim number for additional assistance. If the shipment is confirmed "missing", we are responsible for re-shipment or refund according to your preference.
All missing item inquiries may need to inform us within 3 days of receipt, otherwise, after-sales inquiries after 3 days of receipt might be affected negatively due to uncertain factors outside of the time frame.
What Should I Do When I Received a Damaged Item?
- Upon receipt, please kindly sign the word "damaged" on the proof of delivery (for freight shipping) and inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately.
- Please kindly keep the original packaging, which is essential. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the lights not working when fitted, faucets leaking while installed, and damage to furniture after opening, please make sure to take some pictures or a quick video demonstrating the problem. Providing pictures of the product, the packaging and the labels on the outside will allow us to greatly speed up the process for you.
- All product issue inquiries may need to inform us within 14 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 14 days of receipt might be affected negatively due to uncertain factors outside of the time frame.
- Please note that we do not cover the repair fee if unauthorized handyman services were hired.
How to Estimate the Delivery Date?
Pre-Order: You can find the Estimated Delivery Date instructions on each product page.
Post-Order : Visit My Account - My Orders for the up-to-date order status. We will send you a shipment notification email with tracking information once we have shipped your order.
Please note : Deliveries are not typically made at weekends or on holidays.
We are not able to guarantee exact delivery dates for our orders. However, we do provide delivery estimates based on stock levels and anticipated shipping routes. This information is updated in real time and can be found on the product page.
For our larger items which are shipped by freight shipping company, you'll have the opportunity to schedule your delivery with the freight shipping company. They will be in touch to schedule an appointment as soon as your order is ready to ship.
To access your most up-to-date estimated delivery time, you can follow the steps below, which will reflect the most recent information we have on hand. Please note that we are unable to provide expedited shipping on any orders.
- Click the membership button on the top right of the page to track and manage your order.
- Fill in your order number and email address and click 'Continue' to track your delivery status.
- Click 'track order' button to get into package(s) delivery details.
- Click on each package to track their delivery separately.
Please note that:
- Your ordered item may contain multiple packages, one package per tracking.
- No worries, the name of the package is part of the item in general and not exactly the item name in full and official.
What Should I Do If There is a Serious Delay with My Shipment?
Please contact both the carrier and our customer service to investigate. If it is confirmed there is an exception (i.e., package lost) or delay will still last for a considerable time, we are responsible for re-shipment or refund according to your preference.
*Note: The ongoing COVID-19 pandemic has strained supply chains around the world, decreasing the available capacity on shipping vessels, and prolonging processing time at receiver ports. As a result, our estimated delivery dates may be longer than usual.
Our team is doing our best to accurately project the timelines for all orders. We sincerely appreciate your patience and understanding during this time, and we will be happy to follow up with you regarding any questions or concerns you have related to existing or future orders.
Restrictions / Limitations
United States: Purchasing and shipping is available only within the 48 contiguous United States and Washington DC.
Canada: most area. Please input your ZIP on the product page to check.
However, we are unable to ship to PO Boxes, APO/FPO military address, DPO (Diplomatic Post Office) destinations or to freight forwarders. If a PO Box or APO/FPO/DPO address is provided, we will contact you for confirmation, it will delay shipment of the order.
Shipping FAQs
How long until my order will ship?
We usually ship all orders within 1-2 business day of confirmed payment. The actual order processing time is subject to the instructions on each product page
What shipping carrier do you use?
We partner with major shipping companies like UPS, FedEx, USPS and Freight shipping companies to offer the fastest, safest, and most reliable delivery service possible.
Do You Ship to PO Boxes or APO/FPO Military Addresses?
We are sorry that we are unable to ship to PO Boxes or APO/FPO military addresses, so customers need to provide a street address. If a PO Box or APO/FPO military address is provided, we will contact you for confirmation, it will delay shipment of the order.
How to Track the Package?
Once an order has shipped out, we will send you a Shipping Confirmation email that includes the tracking number and the carrier. Just go to the carrier's website and use the tracking number to track your package.
You can track your package through the steps below.
- Click the membership button on the top right of the page to track and manage your order.
- Fill in your order number and email address and click 'Continue' to track your delivery status.
- Click 'track order' button to get into package(s) delivery details.
- Click on each package to track their delivery separately.
Please note that:
- Your ordered item may contain multiple packages, one package per tracking.
- No worries, the name of the package is part of the item in general and not exactly the item name in full and official.
Do You Ship to Multiple Shipping Addresses?
You can only specify one address per order on hija.boo.
If you're buying several items and want to designate those items being sent to different addresses (for example, you want to buy an item for yourself and an item to be shipped to a friend as a gift), you will need to purchase the items separately.
